I’m in business operations, downstream from you guys. Reading posts like these are helping me understand better what you all are going through.
We had several of our systems “upgraded” and broke a lot of our tools. The dev team vanished off to work on the next shiny bullshit “upgrade” and turned my 15 minute tickets into 3-4 hour tickets.
My manager was telling me to ping someone and let them know. After nothing happened there, I started opening tickets. After about 140 in 2 weeks, I finally got someone’s attention and we’re grudgingly getting a couple devs assigned to start repairing the automation that broke.
I am sorry to have to do that, but our entire team was drowning and pinging someone on teams with API errors wasn’t getting anything done.
It’s a terrible working arrangement in most companies–particularly between dev and infrastructure teams. “Legacy” sysadmins that were previously celebrated for maintaining rock-solid environments with high uptime are now denigrated (and eliminated) when they can’t make up a new shiny for MBA managers (who are not real leaders)–to peddle the same bullshit to senior executives.
I’m in business operations, downstream from you guys. Reading posts like these are helping me understand better what you all are going through.
We had several of our systems “upgraded” and broke a lot of our tools. The dev team vanished off to work on the next shiny bullshit “upgrade” and turned my 15 minute tickets into 3-4 hour tickets.
My manager was telling me to ping someone and let them know. After nothing happened there, I started opening tickets. After about 140 in 2 weeks, I finally got someone’s attention and we’re grudgingly getting a couple devs assigned to start repairing the automation that broke.
I am sorry to have to do that, but our entire team was drowning and pinging someone on teams with API errors wasn’t getting anything done.
It’s a terrible working arrangement in most companies–particularly between dev and infrastructure teams. “Legacy” sysadmins that were previously celebrated for maintaining rock-solid environments with high uptime are now denigrated (and eliminated) when they can’t make up a new shiny for MBA managers (who are not real leaders)–to peddle the same bullshit to senior executives.
It’s all fucked.